Bureau Telecommunications and Post (hereinafter: BT&P) is the semi-autonomous regulatory authority for the Curaçao communications industries, with responsibilities across television, radio, telecommunications and wireless communications services. 

This website contains an overview of the functions and responsibilities of BT&P and the key contact information. Also included are references to the applicable legislation and regulations and information about public telecommunications and postal service, concessions and permits.

We invite you to review the information provided and welcome your comments or suggestions which can be directed to us at gen.affairs@burtel.an

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A Word From BT&P Managing Director, Ing. J.D. De Canha

Thank you for visiting The Bureau Telecommunication and Post (BT&P) website, the regulatory body for Telecommunications and Postal matters in Curaçao.  We are an organization who strives to foster the positive growth of the Telecommunications and Postal segments in the BES islands and Curaçao through excellence, supported by our talented staff.

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How can we help you?

BT&P focuses its efforts on providing its customers with the best service possible. To narrow down the assistance required we have categorized our types of customers as follows:

Concession Holders

Telecommunications
Do you need information about large scale telecommunications services in the BES islands and Curaçao? A concession issued by the Governor is required to built and operate a public telecommunication network. There are three types of concessions for telecommunications:

• public fixed local telephone
• public mobile telephone
• public long distance

Postal
There is one exclusive concession for postal services. Couriers must be registered in order to provide services.

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Permit Holders

Telecommunications
A permit of the Minister of Transport and Communications is required to use install, possess or use radio-electric transmission and reception installations. No permit is required for radio-electric reception  installations exclusively intented for the reception of programmes or radio-electric installations intented for usage as peripheral equipment or low frequency radio-electric installations. 

 

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End Consumers

Do you have a complaint about the service provided by telecommunications companies? Part of the responsibilities of BT&P is looking after the best interests of consumers. BT&P addresses consumer interests and as such mediates between parties to solve technical or other problems related to telecommunication and post in Curaçao.

Residents of the islands of Curaçao can place their remark or claim of any service regarding telecommunication on the toll free number 0800 1922 or e-mail us at invite you gen.affairs@burtel.an

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International Clients 

Does managing your public and or private telecommunications services require specific know-how? Our specialized expertise and extensive experience in the areas of telecommunications infrastructure and equipment are at the service of government entities and private companies. Our team can help to assess existing network infrastructure in line with technical objectives and provide consultancy services to maximize benefits.

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